Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether as an individual user or on behalf of an organisation) and GettinDrikkieWithIt (Pty) Ltd, trading as UCIP ("we", "us", "our"), governing your access to and use of the UCIP platform, including the web application, mobile applications, APIs, and all related services (collectively, the "Platform").

By creating an account, accessing, or using the Platform, you agree to be bound by these Terms. If you are using the Platform on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Description of service

UCIP is a Unified Clinical Intelligence Platform designed for Emergency Medical Services (EMS) companies and medical transport providers in South Africa. The Platform provides:

• Dispatch and booking management
• Clinical documentation and patient care reporting
• Real-time vital signs recording and monitoring
• AI-powered clinical features (speech-to-text, device image reading)
• Structured handoff documentation (ISBAR)
• Drug safety and dosage calculators
• Clinical protocol guides
• Fleet management and vehicle tracking
• Staff scheduling, shifts, and HR management
• Invoicing, billing, and medical aid claims
• CRM and sales pipeline management
• Client and facility portals

3. Subscription plans and payment

3.1 Plans

The Platform is offered under the following subscription tiers:

3.2 Payment

All prices are in South African Rand (ZAR) and include VAT at 15%. Payments are processed via Paystack. Subscriptions are billed monthly in advance. You authorise us to charge your nominated payment method on each billing cycle.

3.3 Cancellation

You may cancel your subscription at any time. Upon cancellation, your account will remain active until the end of the current billing period. After that, your account will be downgraded to the Essential (free) plan. Your data will be retained in accordance with our data retention policy.

4. User accounts and responsibilities

4.1 Account security

You are responsible for maintaining the confidentiality of your login credentials, including your password and PIN. You must not share your credentials with others. You must enable two-factor authentication (2FA) for accounts that access patient data. You must notify us immediately if you become aware of any unauthorised use of your account.

4.2 Acceptable use

You agree not to:

• Use the Platform for any unlawful purpose
• Access or attempt to access patient data you are not authorised to view
• Share patient data outside of legitimate clinical, billing, or operational purposes
• Attempt to reverse-engineer, decompile, or disassemble any part of the Platform
• Use automated scripts or bots to access the Platform beyond the provided APIs
• Upload malicious content, viruses, or code designed to disrupt the Platform
• Use the Platform in a manner that violates POPIA, the National Health Act, or any other applicable legislation

4.3 Clinical responsibility

The Platform is a documentation and decision-support tool. It does not replace clinical judgement. All clinical decisions remain the sole responsibility of the qualified healthcare professional. AI-powered features (drug dosage calculators, protocol guides, speech-to-text) are provided as aids and must be verified by the clinician before acting on them.

5. Data ownership and processing

5.1 Your data

You (or your organisation) retain ownership of all data entered into the Platform, including patient records, clinical documentation, operational data, and financial records. We do not claim ownership of your data.

5.2 Our role

Under POPIA, your organisation is the "responsible party" for the personal information of your patients and staff. UCIP acts as an "operator" processing personal information on your behalf, as defined in POPIA Section 1. We process data only as necessary to provide the Platform services and in accordance with your instructions.

5.3 Data processing agreement

By using the Platform, you enter into a data processing agreement with us. We will process personal information only for the purposes set out in these Terms and our Privacy Policy. We will implement appropriate technical and organisational measures to protect personal information as described in our POPIA Compliance page.

5.4 Data export

You may export your data at any time via the Platform's reporting and PDF export features. Upon termination, you may request a full data export within 30 days.

6. Intellectual property

The Platform, including its design, code, features, documentation, trademarks, and all related intellectual property, is owned by GettinDrikkieWithIt (Pty) Ltd. Your subscription grants you a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose during the subscription period.

Clinical protocols, drug reference data, and checklist templates provided within the Platform are for informational purposes and are based on published clinical guidelines. They do not constitute medical advice.

7. Service availability and support

7.1 Uptime

We aim for 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance. We are not liable for downtime caused by factors outside our control, including internet outages, third-party service failures, or force majeure events.

7.2 Offline capability

The mobile application includes offline functionality for critical clinical features. Data entered offline will sync to the server when connectivity is restored.

7.3 Support

Support is provided via email at support@ucip.co.za. Enterprise customers may have dedicated support channels as specified in their service agreement.

8. Limitation of liability

To the maximum extent permitted by South African law:

• The Platform is provided "as is" without warranties of any kind, whether express or implied
• We are not liable for any clinical outcomes arising from the use of the Platform. Clinical decisions are the responsibility of qualified healthcare professionals
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform
• Our total liability for any claim arising from these Terms shall not exceed the total amount you paid to us in the 12 months preceding the claim
• We are not liable for losses caused by data entered incorrectly by users, third-party service failures, or unauthorised access resulting from your failure to secure your credentials

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any applicable law or regulation, including POPIA.

10. Termination

We may suspend or terminate your access to the Platform if you breach these Terms, fail to pay subscription fees, or use the Platform in a manner that poses a security risk. Upon termination, you will have 30 days to export your data. After 30 days, your data will be handled in accordance with our data retention policy and POPIA requirements.

11. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via email to the admin user of each organisation at least 30 days before taking effect. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the South African courts. Before initiating legal proceedings, both parties agree to attempt resolution through good-faith negotiation.

13. Contact